by Sharon Florentine
Even if your IT department is 100% on point and working like a well-oiled machine, do you sometimes feel like it’s lacking a certain spark? One CIO describes how he felt a certain disengagement among his crew, along with steps he took to transform the team.
Sharon Florentine writes, “When Glenn Siegmund took over as CIO of Prudential Annuities in April 2015, his organization had finished executing on a strategic plan that focused on IT maturation and modernization. When the results were in, Siegmund had a stable organization with clear roles and a well-defined and executed process that resulted in Prudential Annuities IT (AIT) achieving Gartner Level 3 maturity. But something was still missing.”
Florentine quotes Siegmund as saying, “We spent a lot of time making sure our people stayed well within the ‘guardrails’ of proper processes and procedures to get to the stable, well-run IT organization we now have. But I couldn’t get over that what I was seeing was our people were doing their jobs, but they weren’t expending much discretionary effort—they’d come in at 9 and leave at 4:59. It was very mechanical. There wasn’t a lot of enthusiasm, a lot of sparkle.”
In response, Siegmund worked to adjust the culture of his IT department in such a way that it engaged his current staff and attracted other top performers to the team. Read the full article for specific steps he took toward this goal.